krikya Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") form a binding agreement between the krikya platform and its users ("you" or "member"). By accessing this platform through the krikya website, mobile application, or any other digital channel, or by using any of its services, you are considered to have automatically agreed to these Terms.

The meanings of some key terms used in this document are clarified below:

• "Platform" — krikya's website, application, and all related services.
• "Member" — a person who has created a registered account on krikya and uses the platform.
• "Balance" — the amount of funds in a member's account, where real money and bonus money are tracked separately.
• "Bonus" — an additional amount granted by krikya subject to conditions, which cannot be withdrawn until specific wagering requirements are met.
• "Wagering" — the process of placing bets a set number of times in order to make bonus funds eligible for withdrawal.
• "Transaction" — any deposit, withdrawal, bet, or other financial activity.

krikya reserves the right to modify these Terms at any time. Changes take effect as soon as they are published on the website.

2. Account Registration and Eligibility

To create an account on krikya and use its services, the following eligibility requirements must be met:

• You must be at least 21 years old on the date of registration.
• You must register using your own accurate, truthful, and complete information — using false or someone else's details is not allowed.
• Each person may create only one account. If multiple accounts belonging to the same person are found, all of them will be closed.
• Residents of countries or regions where receiving online gaming services is prohibited by law are not eligible to use this platform.

If any information provided at registration changes, the member must notify the krikya support team immediately. Providing incorrect information may result in withdrawals being blocked and the account being cancelled.

3. Age Verification and Identity Confirmation

krikya is committed to responsible gaming. For this reason, krikya reserves the right to verify a member's identity and age at any time. The following documents may typically be requested:

• A scanned copy of a National ID (NID) or passport.
• Verification of the phone number registered with a mobile banking account (OTP).
• In certain cases, proof of address, such as a utility bill or bank statement.

krikya reserves the right to hold withdrawals until verification is complete. If the required documents are not provided, or if any document is found to be forged, the account will be permanently closed and the balance may be forfeited.

4. Account Security and User Responsibilities

It is your responsibility to keep your account password and login details completely confidential. If you share this information with any third party, you are solely responsible for all transactions that result.

4.1 Steps to Secure Your Account

• Use a strong password and change it regularly.
• End your session after logging in from a public or shared device.
• If you suspect unauthorized access to your account, contact krikya support immediately.

4.2 Account Transfer Prohibited

Under no circumstances may an account, balance, or any benefit be transferred or sold to another person. If such activity is detected, the account in question will be closed immediately.

5. Deposits and Withdrawals

All financial transactions on krikya are completed through Bangladesh's mobile banking methods. Currently supported methods are: bKash, Nagad, Rocket and Upay.

5.1 Deposits

• Minimum deposit amount: ৳300.
• Once a deposit is successfully processed, it is added to the account instantly.
• Deposits must be made only from a mobile banking account registered in your own name — deposits from someone else's account are not accepted.
• If you have a deposit issue, save the transaction reference number and report it to support.

5.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• The mobile banking account number used for withdrawal must match the number used for deposits.
• Withdrawal processing generally takes 5 to 30 minutes.
• Withdrawal from a balance that includes bonus funds is not possible until the wagering requirements for those bonus funds are met.

6. Bonuses and Promotional Offers

krikya offers various bonuses and promotional offers from time to time. Each offer has its own terms, which members must read before accepting. The general rules that apply are listed below:

6.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to ৳5,000. Before the bonus can be withdrawn, the bonus amount must be wagered 10 times.

For example, a deposit of ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. To withdraw the bonus, ৳1,500 × 10 = ৳15,000 must be wagered. For a deposit of ৳6,800, the maximum bonus of ৳5,000 applies, giving a total balance of ৳11,800, with a wagering requirement of ৳5,000 × 10 = ৳50,000.

6.2 General Bonus Terms

• Bonuses must be wagered within a set time limit; once the time limit expires, the bonus is automatically cancelled.
• Each person may claim each offer only once.
• Having multiple bonuses active at the same time is not allowed, unless a specific offer states otherwise.
• Bonuses apply across all mobile banking methods — bKash, Nagad, Rocket, and Upay.
• Bonus funds cannot be withdrawn directly — this is not a cash payment.

7. Betting and Gaming Rules

krikya offers sports betting, casino, live casino, slots, fishing, and other gaming services. Specific rules apply to each category.

7.1 Bet Outcomes

All bet outcomes are final and cannot be changed after the bet is placed. If an abnormal outcome occurs due to a technical error or incorrect data, krikya reserves the right to void that bet and return the stake.

7.2 Maximum Win Limits

A maximum payout limit may be set for each game or betting market. This limit is displayed on the specific game page or at the time of placing a bet. Any amount beyond this limit is not payable.

7.3 Odds Changes

In sports betting, odds change in real time. The odds that were in effect at the time a bet is confirmed are final. If a bet is not confirmed due to a network issue during live betting, the stake will be returned.

8. Prohibited Activities

Any member found engaging in any of the activities listed below will have their account closed immediately, and the associated balance may be forfeited:

• Creating multiple accounts by the same person.
• Placing bets against each other to gain risk-free profit for the purpose of obtaining bonuses ("bonus abuse" or arbitrage).
• Making payments fraudulently or using another person's payment method.
• Exploiting any error or bug in the platform's software for an advantage.
• Playing games using any automated bot or script.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, intimidating, or making fraudulent contact with other members.

9. Account Suspension and Closure

krikya reserves the right to temporarily suspend or permanently close any account for any reason, especially for violations of these Terms, without prior notice.

9.1 Member's Own Request to Close Account

If a member wishes to voluntarily close their account, they can notify the support team via live chat or email. Any remaining real balance must be withdrawn before the account is closed.

9.2 Recovering a Suspended Account

If an account is suspended due to an error or technical reason, the member may contact the support team, provide the necessary information, and submit a request for recovery.

10. Responsible Gaming

krikya believes that gaming is a form of entertainment, and we are careful to ensure it does not cause harm to any member. Detailed guidelines on responsible gaming are available on a separate page, where methods for setting personal play limits and self-exclusion are explained.

• Deposit Limits: Members can set a limit on how much they deposit per day or per week.
• Session Limits: Use a session timer to keep continuous play time in check.
• Self-Exclusion: You can request to have your account closed for a set period or permanently.
• Reality Check: The platform will send you regular reminders about how long you have been playing.

The 21+ age limit is strictly enforced and providing services to minors is entirely prohibited.

11. Privacy and Data Protection

To learn in detail how a member's personal information is collected, stored, and used, please read our Privacy Policy. The main points are briefly noted below:

• Member data is kept secure with SSL encryption.
• Members' personal information is never sold to any third party.
• Limited information may be shared with relevant authorities when required by legal obligation or for fraud prevention.
• Members may view, correct, or request deletion of their stored information.

12. Intellectual Property

All content on the krikya platform — logos, designs, software, text, and graphics — is the intellectual property of krikya or its licensed partners. Copying, distributing, or using this content for commercial purposes without prior written permission from krikya is strictly prohibited.

Members are granted a limited right to use the platform for personal and non-commercial purposes. This right is non-transferable and may be revoked at any time.

13. Changes to Terms

krikya reserves the right to change, amend, or update these terms at any time. Updated terms take effect as soon as they are published on the platform. For significant changes, krikya will attempt to notify registered members via email or platform notifications.

Continuing to use the platform after any changes are made will be considered acceptance of the new terms. If you do not agree with any change, please stop using the platform and withdraw your balance.

14. Dispute Resolution

For any dispute or complaint between krikya and a member, the first step is to contact the support team directly to seek a resolution. Our FAQ page has detailed information on common issues and how to get support.

14.1 How to Submit a Complaint

• Instant support is available via live chat, 24 hours a day, 7 days a week.
• For detailed complaints, include all relevant information and evidence when sending an email.
• Support is available in both Bengali and English.

14.2 Complaint Review

Every complaint is reviewed impartially. If needed, additional information or evidence may be requested from the member before a decision is made. The final decision given by krikya will be considered binding.

15. Miscellaneous Provisions

15.1 Service Availability

krikya aims to keep the platform running at all times, but temporary interruptions may occur due to maintenance, upgrades, or technical issues. krikya is not liable for such interruptions.

15.2 Limitation of Liability

krikya is not liable for indirect, incidental, or consequential losses beyond direct damages. Maximum liability is limited to the amount of the transaction in question.

15.3 Severability

If any provision of these terms is found to be invalid or unenforceable, all remaining provisions will continue to apply. The invalid provision will be replaced with an enforceable one that is as close as possible to the original intent.

15.4 Entire Agreement

These terms, the privacy policy, and any separate rules applicable to specific products together form the complete agreement between krikya and the member. No verbal or unwritten commitments outside of these apply.