krikya's Privacy Policy
When you open an account, play, or use any service on krikya, this document fully explains how the information we receive from you is collected, stored, used, and kept secure.
Introduction and Scope
krikya is an online gaming and betting platform that provides digital entertainment services for Bangladeshi users. This privacy policy ("Policy") applies equally to our website, mobile applications, and all related services.
When you register, log in, or use any service on krikya, you are considered to have accepted the terms of this policy. Our Terms and Conditions and this privacy policy complement each other — both should be read together.
krikya gives the highest priority to protecting user data. We never sell or transfer personal information to third parties without authorisation.
Information We Collect
krikya collects user information in several ways. This information is mainly of two types — information provided directly by you and information collected automatically.
2.1 Information Provided Directly
Information you provide during registration and account management:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or passport details (when identity verification is required)
- Payment information (bKash, Nagad, Rocket, or Upay number)
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Time spent on the platform, pages visited, and navigation patterns
- Gaming history, betting activity, and transaction details
- Login time, date, and approximate location information
2.3 Information Received from Third Parties
In some cases we may receive limited information through payment processing companies or identity verification services. This information is used solely for account security and fraud prevention.
Purpose of Data Use
krikya uses collected information for specific reasons. No information is used beyond its defined purpose.
3.1 Service Delivery and Account Management
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Maintaining gaming history and transaction records
- Providing bonuses, promotions, and VIP benefits
3.2 Security and Fraud Prevention
- Detecting unauthorised access and fraud
- Monitoring suspicious transactions
- Identifying multiple accounts held by the same person
- Conducting necessary checks to prevent money laundering
3.3 Customer Support and Communication
- Providing assistance via live chat and email
- Sending important account-related notifications
- Sharing promotional offers and updates (with your consent)
3.4 Platform Improvement
Analytical data is used to improve the user experience and the quality of the platform. No personally identifiable information is used in this process.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the krikya website and applications. This helps make your browsing experience easier and more personalised.
4.1 Essential Cookies
These cookies are necessary to maintain login sessions, carry out security checks, and ensure core functionality. Disabling them will prevent the service from working properly.
4.2 Functional Cookies
These cookies are used to remember your preferences, language selection, and customised settings. They make your next visit more convenient.
4.3 Analytics Cookies
Anonymous statistics are collected to review and improve platform usage. Your identity cannot be determined from this information.
Data Storage and Security
krikya uses industry-standard security technology to protect user data. All our communications are secured with SSL encryption.
5.1 Security Measures
- All sensitive data is protected with AES-256 encryption
- Passwords are never stored directly — only encrypted hashes are kept
- Payment information is transmitted through secure encrypted channels
- Regular security audits and vulnerability assessments are conducted
- 24/7 monitoring is active to detect unauthorised access
5.2 Data Retention Period
Data for active accounts is retained for as long as the account remains open on the platform. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations. When data is no longer needed, it is securely deleted or anonymised.
5.3 Security Breaches
In the event of a data security breach, krikya will promptly notify the affected users and take the necessary protective measures.
Sharing Data with Third Parties
krikya never sells users' personal information for commercial purposes. However, necessary information may be shared with specific third parties in the limited circumstances below:
6.1 Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These organisations follow their own privacy policies.
6.2 Technology and Game Service Providers
Limited information may be shared with our partner technology companies to ensure game operation and technical platform services. These third parties are contractually bound to maintain data confidentiality.
6.3 Legal Requirements
Information may be provided to fulfil court orders, lawful requests from law enforcement agencies, or obligations under applicable law. In such cases we supply only the minimum information required.
Your Rights
krikya believes you should have proper control over your own information. Your rights regarding your data are set out below:
7.1 Right to Access
You can view the information stored in your account at any time. Contact our customer support for a detailed copy of specific information.
7.2 Right to Correction
If any of your information is incorrect, you can request a correction. Additional verification may be required for changes to identity-related information.
7.3 Right to Deletion
After closing your account, you can request deletion of information that falls outside legal obligations. However, some information may be retained for a defined period for fraud prevention or legal reasons.
7.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, you can stop this service by using the unsubscribe option in any message or by contacting us directly.
Read our Responsible Gaming page to learn about your rights and our commitments regarding responsible gaming.
Protection of Minors
krikya strictly enforces a 21+ age policy. All our services are for persons aged 21 and above only. Age is verified during registration and minors cannot open an account.
If a minor has mistakenly opened an account, their information will be deleted immediately and the account will be permanently closed.
If you know that a minor is using our platform, please notify our customer support immediately.
Policy Changes
krikya reserves the right to update this privacy policy where necessary. If any significant changes are made to the policy:
- An advance notice will be sent to your registered email
- A special notification will be displayed on the platform
- The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after changes means you accept the updated policy. It is therefore advisable to review this page regularly. See our Frequently Asked Questions for more details about our services.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our customer support team is ready to assist in both Bengali and English, 24/7.
Ways to Contact Us
- Live Chat: Get instant support directly through live chat on the platform
- Email: [email protected]
Visit our About Us page to learn more about our company, values, and the range of services we offer.
Play Safe at krikya
Your data is secure. Open an account now and enjoy the best gaming experience.
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