Is it possible to permanently close an account?

Yes. To request a permanent account closure, contact us via live chat or email (support@krikyaapk.cam). Once the request is processed, the account cannot be reopened. Any remaining balance will be settled according to the applicable terms.

For players 21 and above

krikya Responsible Gaming
Stay safe and enjoy within your limits

Gaming should stay a source of fun — not stress. krikya believes that betting and casino games are genuine entertainment only when enjoyed by choice, within a budget, and with awareness.

For players aged 21 and above only

When does gaming become a problem?

Most people bet or play online games for entertainment — placing a small bet while watching a match, or spending some time on slots. But for some, it gradually becomes a habit that eventually goes out of control. Repeatedly chasing losses to win back money, or spending household funds on gaming — these are early warning signs.

At krikya, we want every user to play with awareness. That is why our FAQ section brings together important information about betting, useful for both new and experienced players.

Gaming is a leisure activity — not a reliable source of income. No strategy or method guarantees consistent winnings over the long term. So set a budget, keep a clear head, and define your own limits.

Why age verification matters

To open an account and play any type of game on krikya, a user must be at least 21 years old. This is not an optional guideline — it is a mandatory requirement. Providing accurate information at registration is compulsory, and identity verification may be requested at any time.

It is the account holder's responsibility to ensure that no underage person can access the account in any way. If there are younger members in the household, use a password on your device and keep it logged out. Our terms and conditions contain detailed guidelines on age verification and account use.

Tools to keep yourself protected

On krikya, you set your own gaming limits — anytime, at any amount.

Deposit limit

Set a maximum daily, weekly or monthly deposit amount. If the limit is reached, the system will automatically block further transactions.

Session time limit

Decide in advance how long you will play in one sitting. When the time is up, you will be logged out automatically, making it easier to take a break.

Temporary break

If you want to step away from your account for a while, you can temporarily suspend it for anywhere from 24 hours to 30 days.

Self-exclusion

If you want a longer break, activate self-exclusion. While active, no promotional messages will be sent to your account and you will not be able to log in.

Gaming history

View a full record of all your bets, wins, losses and transactions. This information is the most effective way to understand your own spending patterns.

Support channels

For any issue, contact us 24/7 via live chat or email. Support is available in both Bengali and English.

Warning signs of a problem

If even one of the signs below feels familiar, stop and seek help.

Chasing losses

Repeatedly placing bets to win back money after a loss — this is the most common and dangerous pattern.

Spending beyond your budget

Using money set aside for rent, food or utilities on gaming is a serious warning sign.

Hiding from family and friends

Keeping the amount you play or the money you have lost secret from the people close to you.

Losing focus on other activities

Neglecting work, studies or family responsibilities to spend time gaming.

Unable to stop playing

Wanting to stop but being unable to, or feeling restless and anxious when you do stop.

Borrowing money to play

Borrowing money from people you know or strangers in order to place bets.

Where to find support

You do not have to face the problem alone — reaching out to the right place takes courage.

krikya live chat support

Our support team is active on live chat 24 hours a day, 7 days a week. Help with setting a deposit limit, activating self-exclusion or closing an account is available right away. You can speak in both Bengali and English.

Contact by email

To share more detail or send a self-exclusion request, write to us at: [email protected] — the team will respond as quickly as possible and will be with you throughout the whole process.

Family and close ones

Family and trusted friends are the first source of support. Talk openly with them — they can help you understand the problem and manage the situation.

Professional counsellors

In Bangladesh, it is now much easier to access trained counsellors and psychologists for mental health and behavioural issues. Psychiatric departments at local hospitals, private counselling centres and online therapy services can all help effectively with gaming-related behavioural problems. Seeking help is not a weakness — it is the first step toward solving the problem.

krikya's commitment

We believe responsible gaming is not just about rules — it is our fundamental commitment to our users. Read our about us page to learn more about who we are and what we stand for.

Not allowing anyone under 21 to open an account and ensuring age verification.
Providing deposit limits, session limits and self-exclusion tools free of charge.
Not sending any promotional messages while self-exclusion is active.
Responding quickly and with care to requests for help with gaming problems.
Not presenting any game or bonus as "easy money".
Showing users their gaming history and transaction data in a clear and transparent way.

Keep your family informed

Often, one family member's gaming problem affects the entire household. If you think someone close to you is struggling with this, speak to them calmly without blaming them. Encourage them to seek support and, if needed, contact krikya's support team.

Make sure minors cannot access the account under any circumstances. Use a lock on your device, do not share your password with anyone, and always log out when you are done playing.

Budget planning — a sensible approach

Decide before you play how much you are willing to spend. That amount should be something you can afford to lose without it affecting your daily life. Think of your gaming budget as an entertainment expense — like a cinema ticket or a restaurant bill — not an investment.

Also set a time limit at the start of each session. When the time is up, stop — whether you are winning or losing. These two simple habits keep gaming controlled and enjoyable.

Our privacy policy explains in detail how your account information and transaction data are kept secure.

Responsible gaming — FAQ

Activating self-exclusion will temporarily block you from logging into your account. During this period, no deposits, bets or gameplay will be possible. Any balance you had before will be kept safe and can be used once the exclusion period ends. You can set the length of the self-exclusion period yourself.

Lowering your deposit limit takes effect immediately. However, increasing a limit has a waiting period — usually 7 days — to prevent decisions made in the heat of the moment. To change your limit, go to account settings or ask for help via live chat.

Yes. Age information is collected at registration and identity verification may be requested at any time. No one under 21 can open an account or play any game. If an account is registered with a false age, it will be closed.

The first step is to contact krikya's live chat — we are available 24/7 in Bengali. They will help you activate self-exclusion and take the necessary steps. Alongside that, it is important to seek help from family and a professional counsellor. Acknowledging the problem is the first step toward a solution.

No. Online betting and casino games are for entertainment — not a reliable source of regular income. There is no dependable strategy that guarantees long-term profit from gaming. Never bet money that you cannot afford to lose.

Yes. To request a permanent account closure, contact us via live chat or email ([email protected]). Once the request is processed, the account cannot be reopened. Any remaining balance will be settled according to the applicable terms.

krikya Responsible Gaming Stay safe and enjoy within your limits